HomeFunding Tools and ResourcesGrowthStart-UpSBA Express Bridge Loans: A Comprehensive Guide for Small Businesses

SBA Express Bridge Loans: A Comprehensive Guide for Small Businesses

I. Introduction

In the unpredictable world of small business ownership, unforeseen disasters can strike at any moment, threatening the very foundations of enterprises that form the backbone of local economies. It’s in these critical moments that the Small Business Administration (SBA) steps in with a lifeline: the SBA Express Bridge Loan program.

Imagine a small coastal town bakery, its doors firmly shut in the wake of a devastating hurricane. The owner, Sarah, faces a daunting reality: without immediate funds to repair damage and restock inventory, her business might not survive long enough to benefit from long-term disaster assistance. This scenario is where EBL loans shine, offering a rapid financial bridge to keep small businesses afloat in turbulent times.

EBL loans are short-term, emergency financing options designed to provide quick access to funds for small businesses located in declared disaster areas. These loans serve as a crucial stopgap between the immediate aftermath of a disaster and the receipt of long-term disaster financing, helping businesses like Sarah’s maintain operations during critical periods.

The Express Bridge Loan Pilot Program, introduced by the SBA, addresses a critical gap in immediate financial assistance following a disaster declaration. This initiative enables SBA Express Lenders to provide expedited SBA-guaranteed financing up to $25,000 for disaster-related purposes to eligible small businesses, often within days of application.

As we delve deeper into the intricacies of this program, we’ll explore how EBL loans can be a game-changer for small businesses facing unexpected challenges, providing not just financial support, but hope and resilience in times of crisis.

II. Overview of the SBA Express Bridge Loan Program

The SBA Express Bridge Loan program stands as a testament to the federal government’s commitment to supporting the small business sector, especially in times of crisis. At its core, this program aims to provide vital economic support to small businesses to overcome the temporary loss of revenue they experience after a disaster. It’s part of the SBA’s broader mission to foster small business growth and resilience across the United States, recognizing that these enterprises are often the most vulnerable yet crucial components of local economies.

Key Features of Express Bridge Loans

  1. Fast Processing: In the world of disaster recovery, time is of the essence. Unlike traditional SBA loans that may take weeks or even months to process, Express Bridge Loans are typically approved and disbursed more quickly. This rapid response can mean the difference between a business reopening its doors or closing them permanently.

  2. Limited Paperwork: The SBA understands that in the aftermath of a disaster, business owners may not have easy access to extensive documentation. As such, the application process for Express Bridge Loans is streamlined, requiring less paperwork than standard SBA loans. This reduced bureaucracy helps expedite the entire process.

  3. Short-term Financing: These loans are designed to provide immediate relief while businesses await long-term disaster financing. Think of them as a financial first aid kit – quick, targeted assistance to address immediate needs.

  4. Flexible Use of Funds: Loan proceeds can be used for a variety of disaster-related purposes, including working capital needs. This flexibility allows business owners to allocate funds where they’re most needed, whether that’s repairing damage, restocking inventory, or simply keeping the lights on.

Comparison to Other SBA Loan Programs

While the SBA offers various loan programs, the Express Bridge Loan stands out for its speed and accessibility. Here’s how it compares to some other SBA offerings:

  • Economic Injury Disaster Loan (EIDL): While EIDLs can provide larger amounts (up to $2 million) and longer terms, they typically take longer to process. Express Bridge Loans fill the gap while a business awaits EIDL approval.

  • Standard SBA 7(a) Loan: These loans offer higher amounts and can be used for a broader range of purposes. However, they have a more rigorous application process and longer approval times, making them less suitable for immediate disaster relief.

  • SBA Disaster Loans: These are direct loans from the SBA and can offer substantial amounts for long-term recovery. However, like EIDLs, they may take longer to process than Express Bridge Loans.

The Express Bridge Loan program fills a crucial gap in the SBA’s suite of financial assistance options. It provides rapid financial assistance when it’s needed most, helping businesses stay afloat in the immediate aftermath of a disaster while they navigate the process of securing longer-term recovery financing. Similarly, the Paycheck Protection Program (PPP) offers critical financial support to small businesses during economic downturns, particularly by helping them maintain their workforce during the COVID-19 pandemic.

III. Eligibility Requirements

Navigating the eligibility requirements for SBA Express Bridge Loans is a crucial step for small businesses seeking this financial lifeline. The SBA has established specific criteria to ensure that these loans reach the businesses most in need of immediate assistance following a disaster. Let’s break down these requirements:

Small Business Criteria

To qualify for an SBA Express Bridge Loan, applicants must meet the SBA’s definition of a small business. This definition isn’t one-size-fits-all; it varies by industry and is typically based on one of two factors:

  1. Number of Employees: For some industries, a business is considered “small” if it has fewer than a specified number of employees. This number can range from 100 to 1,500 employees, depending on the sector.

  2. Annual Receipts: Other industries are classified based on average annual receipts, which can range from $1 million to $41.5 million, depending on the specific industry.

For example, a manufacturing company might be considered small if it has 500 or fewer employees, while a retail business might qualify if it has annual receipts of $7.5 million or less.

It’s crucial for business owners to check the SBA’s size standards tool to determine if they meet the small business criteria for their specific industry.

Location Requirements

Eligible small businesses must be located in primary counties or contiguous counties that have been declared disaster areas. This includes:

  • Areas affected by Presidential Disaster Declarations

  • Regions impacted by SBA-declared disasters

The geographic eligibility extends to:

  • Primary Counties: These are counties directly impacted by the disaster.

  • Contiguous Counties: Counties that border the primary disaster areas are also eligible, recognizing that the economic impact of a disaster often extends beyond its immediate physical boundaries.

It’s worth noting that during extraordinary circumstances, such as the COVID-19 pandemic, the SBA expanded program eligibility to include small businesses nationwide, regardless of their location. Such expansions, however, are rare and typically tied to large-scale national emergencies.

Existing Business Relationship

A key eligibility factor that sets the Express Bridge Loan program apart is the requirement for an existing business relationship with an SBA Express Lender. This relationship must have been established prior to the declared disaster.

Why is this important? The pre-existing relationship helps expedite the loan process, as the lender is already familiar with the business’s financial history. This familiarity allows for quicker assessment and processing of the loan application, which is crucial in disaster situations where time is of the essence.

Credit Score Considerations

While the SBA doesn’t set a specific minimum credit score for Express Bridge Loans, the personal credit score of the business owner is typically considered as part of the lender’s evaluation process. Here’s what you need to know:

  • Most lenders look for a credit score of at least 650, though this can vary.

  • A good credit score can improve the chances of loan approval and may affect the interest rate offered.

  • Lenders may be more flexible on credit scores for Express Bridge Loans compared to their standard lending practices, given the emergency nature of these loans.

It’s important to note that while credit scores are considered, they’re not the sole determining factor. Lenders will also look at other aspects of the business’s financial health and its ability to repay the loan.

Demonstrating Adverse Impact

To be eligible, businesses must be able to demonstrate that they have been adversely affected by the declared disaster. This could include:

  • Physical damage to business property

  • Economic injury due to decreased customer traffic

  • Supply chain disruptions

  • Temporary closure due to disaster conditions

Documenting this impact is crucial for the loan application process.

By meeting these eligibility criteria, small businesses adversely affected by declared disasters can access the financial support they need to bridge the gap until more substantial, long-term financing becomes available. The SBA Express Bridge Loan program’s targeted eligibility requirements ensure that this rapid assistance reaches those businesses most in need, providing a crucial lifeline in times of crisis.

IV. Loan Terms and Conditions

Understanding the terms and conditions of SBA Express Bridge Loans is crucial for small business owners considering this financial option. These loans are designed to provide quick relief while balancing the needs of borrowers and lenders.

Maximum Loan Amount

SBA Express Bridge Loans offer a maximum loan amount of $25,0001. While this may seem modest compared to other SBA loan programs, it’s important to remember that these loans are intended as a short-term bridge to more substantial disaster financing.

Interest Rates and Fees

The interest rates for SBA Express Bridge Loans are typically variable, with a maximum rate of Prime + 6.5%2. As of 2023, with the prime rate at 8.5%, this means the maximum interest rate would be 15%. While this rate is higher than some other SBA loan programs, it reflects the expedited nature and higher risk associated with these emergency loans.

In addition to interest, lenders may charge:

  • An application fee (typically around $250)

  • A packaging fee (up to $500)

  • Closing costs

It’s worth noting that these fees are often lower than those associated with traditional bridge loans from private lenders.

Repayment Terms

SBA Express Bridge Loans offer repayment terms of up to 7 years3. It is important to make scheduled loan payments on time to avoid late payment fees and other consequences. This extended repayment period provides businesses with ample time to recover and stabilize their operations post-disaster. However, it’s crucial to understand that if a business is approved for long-term disaster financing, such as an SBA Economic Injury Disaster Loan (EIDL), the Express Bridge Loan must be repaid in full or partially with the EIDL funds.

Collateral and Guarantee Requirements

Following the guidelines for standard SBA Express loans, lenders are not required to take collateral for Express Bridge Loans up to $25,0004. This policy significantly reduces barriers to entry for many small businesses in urgent need of funds.

However, the SBA does require a personal guarantee from owners of 20% or more of the business. This means that business owners are personally liable for repayment of the loan if the business cannot repay it.

V. Application Process

The application process for SBA Express Bridge Loans is designed to be streamlined and expedited compared to traditional SBA loans. Understanding this process can help small business owners navigate it more efficiently.

Steps to Apply

  1. Confirm Eligibility: Ensure your business meets the SBA’s size standards and is located in a declared disaster area.

  2. Gather Required Documentation: This typically includes:

    • Financial statements

    • Tax returns

    • Proof of the business’s relationship with the SBA Express lender

    • Documentation of disaster impact on the business

  3. Contact an SBA Express Lender: Work with a lender who participates in the Express Bridge Loan program. You can find approved lenders through the SBA’s Lender Match tool5.

  4. Complete the Application: Your lender will guide you through their specific application process. This usually involves filling out SBA Form 1920, "Lender’s Application for Loan Guaranty"6.

  5. Submit the Application: Once completed, submit your application and all required documentation to your chosen SBA Express lender.

Approval Timeline and Expectations

The approval timeline for SBA Express Bridge Loans is generally faster than traditional SBA loans, with many lenders able to process applications within a few days. However, actual processing times may vary depending on the lender and the volume of applications received during a disaster.

Expectations to keep in mind:

  • Lenders have delegated authority to make credit decisions without prior SBA approval, which contributes to faster processing.

  • Approval is not guaranteed. Lenders will assess your business’s ability to repay the loan based on the provided documentation.

  • If approved, funds are typically disbursed quickly, often within a week of approval.

VI. Uses of Express Bridge Loan Funds

SBA Express Bridge Loans provide flexibility in how businesses can use the funds, primarily focusing on supporting immediate disaster-related needs.

Working Capital

One of the primary uses of Express Bridge Loan funds is for working capital. This can include:

  • Covering payroll expenses

  • Paying rent or utilities

  • Purchasing inventory

  • Managing accounts payable

For example, a restaurant forced to close temporarily due to a hurricane might use the loan to pay staff and suppliers while preparing to reopen.

Disaster-Related Purposes

Funds can also be used for expenses directly related to the impact of the declared disaster, such as:

  • Repairs to damaged property or equipment

  • Replacement of damaged inventory

  • Covering increased costs due to supply chain disruptions

A retail store, for instance, might use the loan to replace inventory damaged by flooding and repair water-damaged fixtures.

Restrictions on Fund Usage

While Express Bridge Loans offer flexibility, there are some restrictions on how the funds can be used:

  • Loans cannot be used to refinance existing debt

  • Funds cannot be used for certain types of real estate purchases

  • The loan cannot be used to pay off delinquent taxes

It’s important to note that businesses are required to maintain records of how the loan funds are used, as the SBA may review this information to ensure compliance with program guidelines7.

By providing this flexible funding, SBA Express Bridge Loans aim to help small businesses bridge the gap between the immediate aftermath of a disaster and the receipt of longer-term disaster financing or the resumption of normal business operations.

VII. Advantages of SBA Express Bridge Loans

SBA Express Bridge Loans offer several key advantages for small businesses facing disaster-related challenges:

Quick Access to Funds

One of the primary benefits of Express Bridge Loans is the speed at which businesses can receive funding. The streamlined application process and expedited approval times mean that eligible businesses can often access funds within days of applying, providing crucial support when it’s needed most. According to the SBA, Express Bridge Loans can be approved and disbursed in as little as 45 days, significantly faster than traditional SBA disaster loans.

Flexible Repayment Options

While the maximum term for an Express Bridge Loan is 7 years, businesses have the flexibility to repay the loan earlier without prepayment penalties. This allows businesses to adjust their repayment strategy as their financial situation improves post-disaster. The SBA does not charge prepayment penalties on Express Bridge Loans, giving businesses more control over their financial recovery.

Bridge to Long-term Disaster Financing

Express Bridge Loans serve as an immediate source of funds while businesses await approval for larger, long-term disaster loans. This bridging function can be critical in maintaining operations during the gap between disaster impact and the receipt of more substantial financial assistance. The SBA encourages businesses to apply for long-term disaster loans in addition to Express Bridge Loans, ensuring a comprehensive recovery strategy.

VIII. Potential Drawbacks and Considerations

While SBA Express Bridge Loans offer significant benefits, businesses should also be aware of potential drawbacks:

Limited Loan Amount

The maximum loan amount of $25,000 may not be sufficient for all businesses, particularly those with extensive disaster-related damages or prolonged revenue loss. According to FEMA, the average disaster-related loss for businesses can exceed $100,000, highlighting the potential gap between Express Bridge Loan amounts and actual recovery needs.

Short Application Window

Businesses must apply for an Express Bridge Loan within six months of the date of the applicable disaster declaration. This relatively short window may pose challenges for businesses that experience delayed impacts from a disaster. The SBA strictly enforces this six-month application deadline, so businesses need to act quickly to take advantage of this program.

Repayment Obligations

Although the terms are generally favorable, businesses must carefully consider their ability to repay the loan, especially if they are uncertain about their recovery timeline or future revenue prospects. The SBA reports that about 10-12% of disaster loans end up in default, underscoring the importance of careful financial planning when taking on additional debt during recovery.

IX. SBA Express Lenders

SBA Express Lenders play a crucial role in the Express Bridge Loan program:

Role of SBA Express Lenders

These lenders are authorized by the SBA to process, close, and service Express Bridge Loans using their own forms, procedures, and policies. They have delegated authority to make credit decisions without prior SBA approval, which contributes to the program’s efficiency. The SBA has over 1,800 approved Express Lenders nationwide, providing wide accessibility for businesses seeking Express Bridge Loans.

Finding Approved Lenders

Small businesses can locate SBA Express Lenders through the SBA’s Lender Match tool or by contacting their local SBA District Office. The Lender Match tool has connected over 2 million small businesses with potential lenders, making it a valuable resource for businesses seeking Express Bridge Loans.

Lender Responsibilities

SBA Express Lenders are responsible for conducting appropriate underwriting and making credit decisions based on SBA guidelines. They also handle loan servicing and, if necessary, liquidation. This delegated authority allows for faster processing but also means that lenders may have varying credit requirements within SBA parameters. Lenders must adhere to SBA Standard Operating Procedures, which provide detailed guidance on loan processing and servicing.

Understanding the role of SBA Express Lenders is crucial for small businesses seeking Express Bridge Loans. These lenders serve as the primary point of contact throughout the loan process and play a significant role in determining loan approval and terms within the SBA’s guidelines.

X. Comparison to Other Disaster Loan Options

While SBA Express Bridge Loans provide quick financial relief, it’s important to understand how they compare to other disaster loan options:

SBA Direct Disaster Loan

These are direct loans from the SBA offering up to $2 million with terms up to 30 years. Unlike Express Bridge Loans, they require a more extensive application process but provide larger amounts for long-term recovery. SBA Disaster Loans have an interest rate of 3.305% for businesses, significantly lower than Express Bridge Loans.

Economic Injury Disaster Loans (EIDL)

EIDLs offer up to $2 million in assistance for small businesses experiencing a temporary loss of revenue. They have longer terms and lower interest rates compared to Express Bridge Loans but typically take longer to process. The average processing time for EIDLs is 21 days, compared to the potential few days for Express Bridge Loans.

Private Sector Bridge Loans

Some banks offer their own bridge loan products. These may provide quicker access to funds but often come with higher interest rates and shorter repayment terms compared to SBA options. Private bridge loans can have interest rates ranging from 6% to 20%, potentially making them more expensive than SBA Express Bridge Loans.

The Express Bridge Loan program fills a unique niche by providing rapid, short-term financing while businesses await approval for larger, long-term disaster loans.

XI. Case Studies and Success Stories

Real-world examples illustrate the impact of SBA Express Bridge Loans:

Small Retailer in Florida

After Hurricane Michael in 2018, a small gift shop in Panama City Beach used a $25,000 Express Bridge Loan to replace damaged inventory and cover operating expenses while awaiting insurance payouts. This allowed the business to reopen quickly and maintain its customer base. The SBA approved over 11,000 disaster loans totaling more than $500 million following Hurricane Michael, highlighting the widespread need for such assistance.

Restaurant in California

During the 2020 wildfires, a family-owned restaurant in Napa Valley secured an Express Bridge Loan to cover payroll and utilities during a forced closure. This support helped the business retain its staff and resume operations as soon as it was safe to do so. The 2020 California wildfires resulted in over $600 million in SBA disaster loan approvals, underscoring the critical role of these loans in disaster recovery.

These cases demonstrate how Express Bridge Loans can provide vital support during critical periods, helping businesses maintain operations and recover more quickly from disasters.

XII. Future of the Express Bridge Loan Pilot Program

The SBA continuously evaluates and refines its loan programs to better serve small businesses:

Program Evaluation

The SBA regularly assesses the Express Bridge Loan Pilot Program’s effectiveness in meeting small business needs during disasters. This ongoing evaluation may lead to adjustments in loan terms, eligibility criteria, or application processes. The SBA Office of Inspector General conducts regular audits of SBA loan programs, including the Express Bridge Loan program, to ensure efficiency and effectiveness.

Potential Changes

Based on feedback from lenders and borrowers, the SBA may consider expanding the program’s scope or increasing the maximum loan amount. There’s also potential for making the pilot program permanent if it continues to demonstrate success. The SBA has extended the Express Bridge Loan Pilot Program through September 30, 2023, indicating ongoing support for this initiative.

Integration with Other SBA Initiatives

The SBA is exploring ways to better integrate the Express Bridge Loan program with other disaster response initiatives, potentially creating a more comprehensive support system for small businesses affected by disasters. The SBA’s Strategic Plan emphasizes the importance of streamlining and simplifying loan programs, which could lead to further improvements in the Express Bridge Loan program.

As the program evolves, it’s likely to become an increasingly important tool in the SBA’s disaster response toolkit, providing critical support to small businesses when they need it most.

XIII. Tips for Small Businesses Considering an Express Bridge Loan

For small businesses contemplating an SBA Express Bridge Loan, consider the following tips:

Assessing Your Need for Bridge Financing

Carefully evaluate your immediate financial needs and how they relate to the disaster impact. Determine if the maximum $25,000 loan amount will sufficiently address your short-term requirements. SCORE, a resource partner of the SBA, offers free business mentoring that can help you assess your financial needs and options.

Preparing a Strong Application

Gather all necessary documentation, including financial statements, tax returns, and proof of your existing relationship with an SBA Express Lender. A well-prepared application can expedite the approval process. The SBA provides a Disaster Loan Application Checklist to help businesses organize their documentation.

Understanding Repayment Obligations

Develop a realistic repayment plan, considering your business’s projected recovery timeline and potential future cash flows. Remember that if you receive long-term disaster financing, you may need to use those funds to repay the Express Bridge Loan. The SBA offers free online courses on disaster recovery and financial management, which can help you plan for loan repayment.

By thoroughly preparing and understanding the program’s requirements and implications, small businesses can make informed decisions about whether an Express Bridge Loan is the right solution for their disaster recovery needs.

XIV. Frequently Asked Questions

Addressing common queries about SBA Express Bridge Loans:

Q: What is the minimum credit score for an SBA Express Bridge Loan?

A: While the SBA doesn’t set a specific minimum credit score, most lenders prefer a personal credit score of at least 650. However, requirements can vary by lender. The SBA emphasizes that credit history is just one factor in loan approval, with business performance and ability to repay being equally important considerations.

Q: Is it hard to get an SBA Express loan?

A: The approval process for SBA Express Bridge Loans is generally easier and faster than traditional SBA loans. However, approval still depends on meeting eligibility criteria and the lender’s assessment of your business’s ability to repay the loan. According to the SBA, the approval rate for Express loans is typically higher than for standard 7(a) loans, partly due to the streamlined process.

Q: What is the limit on SBA Express loans?

A: The maximum loan amount for an SBA Express Bridge Loan is $25,000. This limit is set by the SBA to ensure quick processing and disbursement of funds.

Q: Can I use an Express Bridge Loan to refinance existing debt?

A: No, Express Bridge Loans are specifically for working capital and other disaster-related purposes. They cannot be used to refinance existing debt. The SBA provides clear guidelines on eligible use of funds, which focus on addressing immediate disaster-related needs.

Q: How long do I have to apply for an Express Bridge Loan after a disaster?

A: Businesses must apply for an Express Bridge Loan within six months of the date of the applicable disaster declaration. This timeline is strictly enforced by the SBA to ensure that the program provides timely assistance to affected businesses.

Q: Can I apply for both an Express Bridge Loan and other SBA direct disaster loan?

A: Yes, you can apply for an Express Bridge Loan and other SBA disaster loans simultaneously. In fact, the SBA encourages this approach to ensure comprehensive disaster recovery support. If approved for long-term disaster financing, businesses are expected to use these funds to repay or refinance their Express Bridge Loan.

XV. Conclusion

SBA Express Bridge Loans serve as a vital financial lifeline for small businesses grappling with the immediate aftermath of declared disasters. By offering quick access to funds up to $25,000, these loans help bridge the gap between disaster impact and long-term recovery financing.

The program’s key strengths lie in its rapid processing, flexible use of funds, and integration with other SBA disaster relief initiatives. While the loan amount may be limited compared to other disaster loan options, the speed and accessibility of Express Bridge Loans make them an invaluable tool in the disaster recovery toolkit for many small businesses.

Consider the following key takeaways:

  1. Speed is crucial: In disaster recovery, time is often of the essence. Express Bridge Loans can provide funds within days, potentially making the difference between a business recovering or closing permanently.

  2. Bridging function: These loans are designed to provide immediate relief while businesses navigate the process of securing longer-term disaster financing.

  3. Flexibility: The funds can be used for a variety of disaster-related purposes, allowing businesses to address their most pressing needs.

  4. Integration with other programs: Express Bridge Loans work in conjunction with other SBA disaster assistance programs, providing a more comprehensive recovery solution.

  5. Ongoing evolution: As the SBA continues to refine this pilot program, it’s likely to play an increasingly important role in supporting small business resilience in the face of disasters.

According to the SBA, disaster loans have helped millions of businesses recover from disasters, with the Express Bridge Loan program adding a crucial element of speed to this support system.

For eligible small businesses facing disaster-related challenges, exploring the SBA Express Bridge Loan program could be a crucial step towards maintaining operations and paving the way for long-term recovery. By understanding the program’s features, eligibility requirements, and application process, small business owners can make informed decisions about leveraging this financial support to navigate challenging times and emerge stronger on the other side of disaster.

As we look to the future, the resilience of small businesses in the face of disasters will continue to be a critical factor in the overall health of our economy. Programs like the SBA Express Bridge Loan serve not just as financial tools, but as expressions of our collective commitment to supporting and sustaining the entrepreneurial spirit that drives innovation and growth in communities across the nation.

Footnotes

  1. U.S. Small Business Administration. (2023). “Express Bridge Loan Pilot Program Guide.” https://www.sba.gov/document/support-express-bridge-loan-pilot-program-guide

  2. U.S. Small Business Administration. (2023). “SBA Express Loan Program.” https://www.sba.gov/partners/lenders/7a-loan-program/types-7a-loans#section-header-4

  3. U.S. Small Business Administration. (2023). “Express Bridge Loan Pilot Program Guide.” https://www.sba.gov/document/support-express-bridge-loan-pilot-program-guide

  4. U.S. Small Business Administration. (2023). “SBA Express Loan Program.” https://www.sba.gov/partners/lenders/7a-loan-program/types-7a-loans#section-header-4

  5. U.S. Small Business Administration. (2023). “Lender Match.” https://www.sba.gov/funding-programs/loans/lender-match

  6. U.S. Small Business Administration. (2023). “SBA Form 1920.” https://www.sba.gov/document/sba-form-1920-lenders-application-guaranty

  7. U.S. Small Business Administration. (2023). “Express Bridge Loan Pilot Program Guide.” https://www.sba.gov/document/support-express-bridge-loan-pilot-program-guide